Question 1

Is there a need for a repair or can I solve the issue on my own?

Accepted Answer

It’s always recommended to check the Siemens online support centre to identify the fault and to browse the FAQs. Many minor problems can be solved without booking an engineer's visit.Check Siemens online support centre

Question 2

How much will it cost to repair my Siemens appliance?

Accepted Answer

If your appliance is covered by Siemens manufacturer's warranty there will no charge for the repair.You can check the Siemens warranty conditions here.In case the appliance is not covered by the manufacturer's warranty, you can check the fair repair prices and transparent conditions by clicking on the link "Siemens repair prices”. Siemens Service carefully monitors the repair prices to offer you the best possible value for money.Siemens manufacturer warrantySiemens repair prices

Question 3

Repair or buy a new appliance: does a repair makes sense?

Accepted Answer

Depending on the fault and the age and status of your appliance, the engineers will do an analysis and recommend whether a service repair is appropriate. They will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance.Book a repair for a major domestic appliance

Question 4

Where is the service engineer coming from?

Accepted Answer

Siemens Service provides a country-wide service network. Siemens Services will send a locally based engineer, employed, trained and managed by Siemens home appliances. The comprehensive service has the usual high Siemens quality in both the warranty time and for old appliances. For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens, cooktops, refrigerators or freezers, skilled Siemens Service engineers will come directly to your home to analyse any possible damage and correct all faults on-site. In addition, they will come with the correct spare parts, if needed, and they will provide expertise, advice and support to prevent troubles in the future.Book an engineer for major domestic appliances

Question 5

Which parts are used to do the repair?

Accepted Answer

Siemens Service engineers use only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.Book a repair

Question 6

Which data is needed to book a repair?

Accepted Answer

The repair will be analysed in advance to equip the engineer with the parts likely to be required for your repair.Identify your appliance by checking the rating plate via type plate finderThere are two pieces of information which are important to enable Siemens Service to help you quickly: the E-number and the FD number. Both of these are on the rating plate, which can be found in various places depending on the appliance – use the appliance identifier service to get help to identify your appliance by knowing the location of the type plate on your Siemens home appliance.The type plate has Siemens Service data to help.1. The model number (E-Nr) of your appliance.2. The FD data with 4 digits.Ideally, you should also have the invoice to hand as it could also contain some important information about your appliance and the purchase date to check whether the issue will be covered by the Siemens manufacturer warranty.Info on "how to book a repair"

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