Removal Service Terms and Conditions

	Removal Service under Producer Responsibility Scheme	Siemens Upgraded Removal Service Plan A^{^}	Siemens Upgraded Removal Service Plan B^{^}	Siemens Upgraded Removal Service Plan C^{^}
Service Fee	Free of charge	Free of charge for regulated electrical appliances** HK $100 for other appliances / unit #	HK$200/unit #	HK$300/unit #
Payment Method	N/A	Paid in cash onsite
Service Provider	ALBA Integrated Waste Solutions (Hong Kong) Limited	BSH Home Appliances Limited
Applicable Conditions	Upon purchase of any regulated Siemens electrical appliances as specified in the Producer Eco-Responsibility Ordinance: Washing machine and washer dryer combo – with a rated washing capacity up to 10kg Refrigerator – with a total storage volume up to 500liters	Upon purchase of any Siemens appliances
Service Scope	Same type and quantity of purchased appliance	Same type and quantity of purchased appliance, including non-regulated electrical appliances
Service location	Any premises in Hong Kong. Collection address can be different from the delivery address of the newly purchased appliance	Any premises in Hong Kong, excluding outlying islands, moving objects (boats, yachts or vehicles) Collection address must be identical as delivery address	Any premises in Hong Kong, excluding outlying islands, moving objects (boats, yachts or vehicles
Disposal request	Customer signs the Record of Choice of Removal Service upon purchase or within 3 days after purchase. Any late request will be deemed as no request for the removal service	Customer signs the Record of Choice of Removal Service upon purchase of new appliance	Customer makes disposal request to Delivery staff upon arrival of delivery	Customer contacts seller to make disposal request within one month after delivery of new appliance
Service date	Normally 3 working days after purchase date. Monday to Saturday 8:00am to 7:00pm. Public holidays excluded *Collection time is up to nominated service provider. Customer will receive a phone call in the morning of the service date	Same as delivery date. Delivery and disposal must be performed concurrently	Same as delivery date. Delivery and disposal must be performed concurrently	Normally 1 working day prior to arrangement. Please refer to Delivery Schedule for various districts

	Removal Service under Producer Responsibility Scheme	Siemens Upgraded Removal Service
Statement from Service Provider	1. The removal service is separate from delivery and installation service. The old items pending removal can be removed before new items delivery and installation, or placed temporarily at the premises for collection 2. The old item must stand alone and be freed from other connections or obstacles 3. The old item once collected will not be returned 4. The free removal service will be abandoned without re-arrangement if the old items are found at the appointed date of removal service: connected to water supply or electricity supply; hindered by any obstacles like narrow door, ground protruding etc.; have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.). 5. Customers may alter the date or address for removal service for one time, with 2 working days as prior notice 6. In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled. 7. The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors 8. The company shall not be liable for direct or indirect loss resulted by any delay or omission of removal service due to following reasons: On the appointed date and time, the contact is not present On the appointed date and time, our driver will not wait for longer than 15 min. The address provided by customer is incorrect or misleading The phone number provided by customers is incorrect or invalid And in the event of omission for above reasons, re-arrangement of disposal service will be unavailable 9. All personal data collected are used solely for arrangement of removal service for the old items. The company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486) 10. In case of any disputes, the decision of the company shall be final 11. The company reserves the final rights to alter the terms and conditions contained herein without prior notice.	1. The old items must stand alone and be freed from other connections or obstacles. 2. The old items once collected will not be returned 3. Our staff reserve the right to not remove old items with serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.) 4. For extra effort required to perform the removal service, additional charge applies. (e.g., detach stacked washing machine and dryer before removal, carry appliance up/down stairs, lifting up appliance to certain height, etc.). Please refer to Service fees List for details 5. Customer may call to pre-book the dismantling services before removal. Charges applies on built-in appliance, water heater and cooker hood, etc. Please refer to Service Fees List 6. Customer may alter the date for removal service twice (at maximum), with no less than 1 working day as prior notice. 7. In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled 8. The company shall not be liable for any delay, suspension or re-schedule in relations to traffic or adverse weather conditions or other factors 9. All personal data collected are used solely for arrangement of removal service for the old items. The Company shall fully comply with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486) 10. In case of any disputes, the decision of the company shall be final 11. The company reserves the final rights to alter the terms and conditions contained herein without prior notice

^{^} This service is provided by BSH Home Appliances Limited, and subject to terms and conditions. In case of any disputes, the decision of the company shall be final

# HK$200 (per unit) applies for any side-by-side refrigerator or American style washer dryer combo. HK$250 applies for detaching already-stacked washing machine and dryer before removal day, to be paid in cash onsite

** Regulated electrical appliances: Washing machines and washer dryers - with a rated washing capacity not exceeding 10 kg. Refrigerators - with a total storage volume not exceeding 500 liters.