Customer Service Service Rates

Removal Service

Upon purchase of any appliances, customers can request removal service for any used appliance (as same type of purchased appliance). Details are as the below:

Removal Service under Producer Eco-Responsibility Ordinance Siemens Upgraded Removal Service
Plan A^
Siemens Upgraded Removal Service
Plan B^
Siemens Upgraded Removal Service
Plan C^
Applicable conditions Upon purchase of any Siemens regulated electrical appliances* Upon purchase of any Siemens appliances
Service scope and quantity Same type and quantity of purchased appliance Same type of purchased appliance, including non-regulated electrical appliances
Service location Any premises in Hong Kong; can be different from the delivery address of the newly purchased appliance Any premises in Hong Kong excluding outlying islands, movable objects (boats, yachts or vehicles)
Must be same as delivery address
Any premises in Hong Kong excluding outlying islands, movable objects (boats, yachts or vehicles)
Disposal request When make purchase or within 3 days after date of purchase At the time of purchase, delivery and disposal can be performed concurrently After purchase, delivery and disposal can be performed concurrently After purchase, until within a month of the new appliance delivery, customers can call us at 2994 0909 for arrangement, disposal cannot be performed concurrently
Service date Normally 3 working days in advance for arranging Same as delivery date Same as delivery date Normally 1 working day in advance for arrangement
Charge rate Free of charge HK$100 (per unit)#
(Paid by cash at site)
HK$200 (per unit)#
(Paid by cash at site)
HK$300 (per unit)#
(Paid by cash at site)
Note (1) The old items must stand-alone and be freed from other connections or obstacles.
(2) Upon cancellation, please contact dealer.
(1) The old items must stand-alone and be freed from other connections or obstacles.
(2) If dismantling services are required, for example built-in appliances, water heater and hood, customers may call us separately to make a service booking. Charges apply.
The old items must stand-alone and be freed from other connections or obstacles.

* Regulated electrical appliances: Washing machines and washer dryers - with a rated washing capacity not exceeding 10 kg. Refrigerators - with a total storage volume not exceeding 500 liters.

^ This service is provided by BSH Home Appliances Limited, subject to terms and conditions . In case of any disputes, the decision of the company shall be final.

# Extra HK $200 (per unit) applies for any side by side refrigerator or thin twin washer dryer. Additional charge may apply if additional efforts are required to perform the removal service (climbing stairs, lifting the appliance, etc.), please refer to the “Additional delivery service charges” for details.

Inspection and Repair Service Rates

Within the manufactuer’s warranty period, customers are entitled with free onsite inspection, repair and parts replacement services1. While customers would be charged for inspection, repair and parts replacment services during out of warranty period. Such fees are charged as follows:

Products Onsite Inspection Fee Extra fee if appliances(s) needed to be
inspected and repaired at service center
(excludes round-trip transportation cost)
Cooking & Baking
Built-in Ovens HK$750 HK$100
Built-in Steamers/ Steam Ovens HK$750 HK$100
Built-in Microwaves/ Microwave Ovens HK$750 HK$100
Built-in Warming Drawers HK$750 HK$100
Built-in Induction Hobs HK$750 HK$100
Built-in Gas Hobs HK$750 HK$100
Built-in Barbecue Hobs HK$750 HK$100
Built-in Cooker Hoods HK$750 HK$100
Built-under Hoods HK$380 HK$100
Fridges & Freezers
Built-in Refrigerators HK$750 HK$100
Built-in Single Fridges HK$750 HK$100
Built-in Single Freezers HK$750 HK$100
Built-in Wine Cooler HK$750 HK$100
Freestanding Side-by-side Refrigerators HK$580 HK$100
Freestanding Refrigerators HK$470 HK$100
Freestanding Single Fridges HK$470 HK$100
Freestanding Single Freezers HK$470 HK$100
Freestanding Wine Cooler HK$580 HK$100
Washers & Dryers
Built-in Washing Machines HK$750 HK$100
Built-in Dryers HK$750 HK$100
Built-in Washer Dryers HK$750 HK$100
Freestanding Washing Machines HK$470 HK$100
Freestanding Dryers HK$470 HK$100
Freestanding Washer Dryers HK$470 HK$100
Coffee Machines
Built-in Automatic Coffee Machines HK$750 HK$100
Freestanding Automatic Coffee Machines HK$470 N/A
Dishwashers
Built-in Dishwashers HK$750 HK$100
Freestanding Dishwashers HK$470 HK$100
Water Heaters
Compact Instantaneous Water Heaters HK$380 HK$100
Instantaneous Hydraulically Controlled Water Heaters HK$380 HK$100
Instantaneous Electronically Controlled Water Heaters HK$470 HK$100
Small Appliances
Small Appliances Not Applicable HK$190

Remarks:

1) Parts replacment service within manufacturer’s warranty period does not cover consumable, wearable and/or non-functional parts and/or accessories.

2) An extra fee of HK$220 would be charged for any onsite inspection service at outlying islands. (excludes Discovery Bay, Ma Wan and Tung Chung areas)

3) Customers shall pay the onsite inspection fee even the product cannot be successfully repaired.

4) A round-trip transportation costs HK$360. For transportation service on outlying islands or remote areas (excludes Discovery Bay, Ma Wan and Tung Chung) , customers will be liable for transporting the appliances to and from the service center of BSH for inspection and/or repair. 

5) The above service tariff applies to Hong Kong SAR only. For service tariff of Macau SAR, please contact us at 0800 030 (Macau local call only).

For details on related tariffs to the above services, please contact our Customer Contact Hotline at 2565 6151.

BSH Home Appliances Limited reserves the final rights to adjust the above price list herein without prior notice.

Effective Date: 1 January, 2018

Additional Delivery Service Charges

If customers need the following additional delivery service, the additional charges in cash are payable to logistic staff directly at the time of delivery. Thank you.

Service Items Unit Charge
New product delivery / Used appliances disposal per storey HK $20
Side by side refrigerator per storey HK $100
Lift up and drop down of Home Appliances to the installation place (cannot install directly on the floor) OR
Lift over Home Appliances such as toilet basin and cabinets formore than 10 inches height from the floor
each time HK $120
Additional disposal charge will be incurred if rearrangement of disposaloccurred by omission of disposal service on order placement or unable to immediate dispose during the delivery each time HK $300
Disposal service of ALL side by side refrigerator or thin twin washer dryer* each time HK $200
Refrigerator door removal* each HK $150
Carry by Trolley (Non Side-by-Side Refrigerator) per 100 meters HK $50 (First 100 meters waived)
Carry by Trolley (Side-by-Side Refrigerator) per 100 meters HK $100

List of Installation Charges for Freestanding Appliances

Washing machine, washer-dryer and dishwasher

Installation Details Installation Charge
Standard installation
  • Five feet of ½”diameter standard copper water pipe/elbow connecting water supply to appliances (Each elbow counted as one foot) (Exclude dismantle of old hoses/pipes)
  • Five feet of 1¼”~1½”diameter PVC pipe/elbow from the appliances to the drainage (Each elbow counted as one foot) (Exclude dismantle of old hoses/pipes)
  • Basic connection to electricity supply (If the appliances needs an electricity connection to a spur connection box, dealer should make the request at the time of ordering)
  • Basic tests on the appliances: water inlet, operation, drainage and spin dry
  • Instruction on basic operation and maintenance
Free standard installation
(Additional materials or services not included in the standard installation will be subjected to extra charges. Please refer to the following installation charge list for details).
water tap for washing machine(1 water tap for washing machine could beprovided as free if the customer water tap isfound non-function during installation service)4 HK $100 (each)
½”diameter standard copper water pipe/elbow(Each elbow counted as one feet) HK $25 (per feet)
1¼”~1½”diameter PVC pipe/elbow(Each elbow counted as one feet) HK $20 (per feet)
T-joint for copper pipes and PVC pipes connection(water inlet or drainage inter-connection) HK $80
Dismantle or modify old hoses/pipes(within 10 feet) HK $60
Dismantle and replace old waste trap HK $100
Drilling hole of 2 ½”diameter on kitchen cabinet/partition HK $50 (per hole)
Drilling hole on 1 inch solid surface(hole diameter about 2 ½”)(there may be uneven edge around the hole)(Marble with cement base will not be drilled) HK $150 (per hole)
Change new 13A/15A wall power socket(power supply electric wires should be appropriate for rated power of the socket) HK $100
Machines to be lifted up 10 inches or more over obstacles such as basin or closet(Dealer should make the request of this service at the time of ordering) HK $120
Disconnect or connect power cords to the spur connection box(Charges apply on every single product) HK $100
Hinge position reverse left-right selection (Dealer must request of this service one daybefore the date of delivery) for WT48Y780EU (iQ800 dryer)

If hinge position reverse is requested after delivery & installation
Free of charge


HK $160
Install water pressure reducing regulator(for local hydraulic pressure of 10 bar(142 psi) or less HK $450
Dryer stack down, stack up and re-install on top of washing machine(Dealer should make the request of this service at the time of ordering) HK $150/stack down
HK $180/stack up
HK $250/Stack downand stack up at the same time

Dryer

Installation Details Installation Charge
Standard installation
  • Install original exhaust hose
  • Drilling one hole on glass (Excluded French glass window)
  • Install new purchased stacking kit at the same time (stacking kit is optional accessory)
  • Basic connection to electricity supply
  • Instruction on basic operation and Maintenance
Install aluminum exhaust hose
(Include one 8 feet aluminum exhaust hose)
Free standard installation(Additional materials or services not included in the standard installation will be subjected to extra charges. Please refer to the following installation charge list for details).





HK $150
Dryer stack down, stack up and re-install on top of washing machine
(Dealer should make the request of this service at the time of ordering)
HK $150/stack down
HK $180/stack up
HK $250/Stack down and stack up at the same time
Install Condenser drainage kit (WZ20160) HK $160
(Installation free if request made at the time of order.)
Change new 13A/15A wall power socket
(power supply electric wires should be appropriate for rated power of the socket)
HK $100

Water Heater

Installation Details Installation Charge
Standard installation(Instantaneous hydraulically controlled)
  • 3 phase power connection
  • Power cable 3 feet
  • Copper pipe 4 feet
  • Dismantle used water heater (Same model, no disposal and separate quotation for installation of power switch.)
HK $480
Standard installation (Small instantaneous)
  • Power connection
  • Power cable 9 feet
  • Copper pipe 4 feet or Adjustable hose 1 pair (each 2 feet)
  • Dismantle old water heater (Same model, no disposal and separate quotation for installation of power switch.)
HK $480
Adjustable hose 1 pair (each 2 feet) HK $200
Dismantle or modify old hoses/pipes
(within 10 feet)
HK $80
Extend power cable HK $25 (per feet)
Extend copper pipe elbow / feet HK $25 (per feet)
Site Measurement
The refund of measurement charge would be deducted on installation charges, once customer purchase water heater from same outlet and installation by Siemens successfully.
HK $100

Refrigerator

Installation Details Installation Details
Change door hinge
(Dealer must request of this service one day before the date of delivery

Product pick-up, re-delivery and door changeprocedure costs applies to any changes of door hinge request after product delivery;4 days leadtime is required.

If door change parts are lost and ordering isrequired, surcharge of $200 applied andleadtime will be extended to 2 weeks.
Free
(request is made at the time of ordering, otherwise extra cost incurred)


HK $450

Side-by-side Refrigerator

Installation Details Installation Charge
Standard installation
  • Install water filter with original tube set
  • 10 feet of ½”copper pipe
  • One water tap
  • Dismantle & re-install refrigerator door
  • (All materials included in the standard installation should only be used during installation immediately)
Free standard installation
(Additional materials or services not included in the standard installation will be subjected to extra charges. Please refer to the following installation charge list for details).
Pre-sale site measurement Free
Extend copper pipe / elbow HK $25 (per feet)
Labour for installation of stainless steel water filter
(filter provided by customer)
HK $330
Install water pressure reducing regulator(for local hydraulic pressure of 10 bar(142 psi) or less HK $450

Cooker Hood

Installation Details Installation Charge
Standard installation
  • 8 feet of 5” or 6” diameter aluminum exhaust hose
  • Drilling one hole (On ¼“ Glossy transparent glass & within 2 sq. ft, glass not included)
  • Install on wall or under Cabinet
  • Dismantle old cooker hood and old aluminum exhaust hose
  • Instruction on basic operation and maintenance
  • Drilling glass hole service will be provided subject to the safety environment.
HK $250
Drilling hole on glass / cabinet
(glass not included)
HK $50
Dismount old ventilating fan and replace with ¼“ glass (maximum 2 Sq ft) including drilling hole on glass HK $150
Extra Aluminum exhaust hose HK $25 (per feet)
Aluminum mounted installation on window each side HK $150/ each
Re-install old ventilating fan
(circular type only)
HK $150
Dismantle old non-Asian type cooker hood
(Disposal not included)
HK $100 up
Additional Charges Charges
Outlying islands additional charge
(no additional charge for Discovery Bay & Ma Wan)
HK $200
Onsite consultation services
Maximum 3 products of different categories
(except water heater)
HK $100
General dismantle of old appliances From HK $150 up and can be quoted separately
Re-install old appliances From HK $250 up and can be quoted separately

1) Service not covered:

  • Pipe installation or modification for pipe inside the wall, underground, pass through the wall, outside of house, unable to make direct contact or not enough space to perform service.
  • Iron cast pipe removal or modification / or repair to damaged drain outlet or blockage to drain outlet.
  • Electrical mains switch, socket, fuse or wiring extension.
  • Move out the old machine to outdoor lobby.
  • Installation services on movable objects or at locations including boat, yacht or vehicles, etc.
  • Service not specifically mentioned in the Sales and installation services and list of installation charges.

2) Technician appointed by BSH Home Appliances Limited reserves all rights in the handling of such un-used materials.

3) All installation materials mentioned in the standard installation package should be used or offered if applicable.

4) This price list is for reference purpose only. Price will be quoted separately under special circumstances. BSH Home Appliances Limited reserves the right to alter any charges without notice.

5) BSH Home Appliances Limited reserves the final decision in case of any negotiation.

Effective Date: 1 January, 2018.

BSH Home Appliances Limited

Arrange an engineer's visit

Get in contact via the Siemens Contact Hotline to arrange an engineer’s visit if the issue appears on a major domestics appliance. Or use the online booking tools (Online Book an Engineer form) to order an appliance repair by giving the appliance data and your contact information.

Siemens Home Appliances

The friendly, expert Siemens Service team is at your service for all your questions about Siemens home appliances: from advice before buying appliances, tips and explanations concerning usage and appliance features to problems concerning installations, faults, functionalities and troubleshooting.

Cleaning, care & maintenance

Whether you are interested in tips on how to clean your Siemens oven or washing machine, or how to maintain your dishwasher or tumble dryer, this is the place to go.